What is your company/about your company?
Wahla Designs was founded by Jas Wahla, with a passion for creativity and a keen eye for luxury and unique products. Wahla designs' journey began with a simple yet profound idea: to provide customers with an unparalleled shopping experience filled with luxury, quality, and uniqueness.
What payment methods do you accept?
Credit and Debit Cards: Stripe accepts major credit and debit cards, including Visa, MasterCard, American Express, Discover, JCB, and Diners Club. Digital Wallets: Stripe supports digital wallet payments, including Apple Pay, Google Pay, and Microsoft Pay, enabling customers to make payments using their preferred mobile wallets.
How can I contact your customer support?
24/7 service is not yet introduced due to start of the business, you can tap on the chat option within availability hours 8am to 8pm ‎(UTC+13)‎ , but a customer can fill the contact form, we assure you to answer within 48 hours, or send us a straight email at wahladesigns@outlook.com
How can I track my order?
"Once your order is processed and shipped, you will receive a confirmation email containing your unique tracking number and a link to our worldwide tracking platform. This allows you to monitor the progress of your shipment in real-time, ensuring a seamless and informed delivery experience."
What is your return and refund policy?
"At Wahla Designs, our commitment to your satisfaction is unwavering. If you're not entirely pleased with your purchase, our return policy, as outlined in our Terms and Conditions, allows you to initiate a return within 14 days the cost for return the shipping will be paid by the customer. We're dedicated to making the process smooth and our product packaging is solid, but still if a product arrives damaged, the shipping company covers the cost. Your peace of mind is our priority." and we offer to refund for a damaged good and returned good within 2 weeks time frame.
Do you offer international shipping?
"Indeed, we proudly offer international shipping to customers worldwide. To provide you with accurate shipping costs, we've integrated a specialized system that factors in various variables such as location, whether it's residential or rural, and even the continent. This ensures a fair and transparent shipping cost tailored to your specific destination."
Can I request a custom order or personalized item?
"Absolutely, we welcome custom orders and personalized items. If your purchase is intended as a gift, simply let us know, and we'll ensure it's beautifully packaged with a special note for your loved ones. We also offer the option to ship directly to the gift recipient, creating a wonderful and hassle-free gifting experience tailored to your unique requirements."